Claims management that can do more: Inspire customers, increase efficiency, create trust.
Damage makes perfect – and with us, success.
We are your partner for professional claims processing that convinces at the decisive moment. This is how we create lasting customer loyalty and increase your cost efficiency at the same time. With tailor-made solutions for every case volume.
This is how we make the best of every claim – efficiently, professionally and customer-centrically.
- Cost efficiency: savings in personnel and administrative costs through access to our specialized resources, without additional investment in infrastructure.
- Customer loyalty through fast and professional claims processing at the “moment of truth”
- Efficient integration and collaboration: Our teams can work closely with your teams and work in your systems (with appropriate volumes) or operate independently, creating new capacity without increasing administrative overhead.
- We also support our customers with tailored solutions for accumulation events.
Your advantages
Higher
customer loyalty
Few
customer complaints
More
Recommendation
Cooperation and integration
Sustainable cost reduction
Outsourcing and overflow solutions
Relief for your claims department – efficiency through outsourcing
We take the pressure off your claims department by offering you customized outsourcing solutions that save your internal resources. This allows you to concentrate on your core competencies while we ensure fast and efficient processing.
Damage becomes service.
We handle the entire claims process or just parts of it, depending on your needs – from the initial contact to the final settlement. We involve the right network partners, ensure rapid first aid and emergency service deployments and coordinate the necessary measures. Our transparent documentation and digital claims file ensure that you always have an overview.
Flexibility and control for your company
Our solutions adapt flexibly to your needs. You decide which claims you want to outsource – from excess claims to mass claims. With regular claims management reports, you always have an overview, while we ensure seamless integration into your IT systems.
Your strength in the event of a claim – the moment that counts
In the event of a claim, you can see how strong your customer loyalty is. We are on the spot immediately and offer fast, uncomplicated assistance – whether through first aid or emergency service. This smooth experience at the “moment of truth” strengthens the loyalty of your customers, who expect fast and competent support, especially at critical moments.
Trust through transparent and fast claims processing
For your sales department, this means better arguments for customer acquisition and greater support potential. More points of contact and relevant offers make you more attractive to your customers.
Sustainable customer loyalty – always one step ahead
Fast, transparent and customer-oriented claims processing promotes trust and shows your strength at crucial moments. Through our seamless communication and fast resolution, the claim becomes not only a problem-solving experience, but also a bonding experience that encourages your customers to stay loyal to you.
Accident & care
Put your trust in the best: our accident assistance combines empathy and expert knowledge to get your customers back to everyday life quickly. Strengthen the emotional bond and reduce costs through targeted support.
Letter of protection
Turn crises into customer loyalty. We are the experts for cover letter services and offer tailor-made solutions for every claim, ensuring predictable costs and greater efficiency. Place your trust in our top quality and strengthen customer loyalty and service quality in the long term.
Digital roadside assistance
100% automated, 100% efficient. With fully digitalized breakdown assistance processes and dark processing, you can reduce costs and speed up workflows. This increases efficiency and service quality – without any IT effort on your part.
Embedded Insurance
Integrate insurance products seamlessly into your customers’ everyday lives and enhance the customer experience. Offer needs-based, automated solutions together with your partners. Our services optimize the customer journey and create added value.
Claims management
Claims processing as the key to customer loyalty. We take over your processes as a white label provider, optimize workflows and reduce costs. Maximize efficiency and customer satisfaction – claims become service.
Claims settlement
The number of claims is rising and backlogs are a burden on claims processing. We take over the entire claims settlement process and integrate seamlessly into your insurance company’s IT systems. In this way, we improve efficiency and increase customer satisfaction in the long term, while you concentrate on your core business.
Camper Assistance
If the adventure goes differently than planned, we offer 24-hour emergency assistance in the event of accidents or breakdowns. Comprehensive additional services strengthen your customers’ trust and ensure long-term customer loyalty.
Bicycle Assistance
Get on the road to success: offer individual support for city bikes, e-bikes or racing bikes. Our flexibly combinable services promote customer loyalty and take advantage of the growing demand in the bicycle market.
Tier Assistance
Increase customer loyalty and sales with our customized consulting and sales services for pet insurance. We support you in contract matters and thus create loyal customer relationships while you make the most of cross-selling potential.
House & Living
Shortage of skilled workers? No problem! Our network of service providers gives you immediate access to skilled workers 24/7. We solve customer problems quickly, reliably and at fair prices, even when qualified personnel are in short supply.