When you call our Service Center, you get more than just an answer. We always have an open ear, think and act in a customer-oriented manner and always remain empathetic.
We are just as open to the needs of our employees. You are also very welcome as a career changer. As a Telephone Customer Service Representative, it is not so important what you have done before. Your organizational skills are much more important. And your ability to remain compassionate, polite and calm even in challenging situations. Our team is looking forward to meeting you, because it is diversity that unites us.
This is what we offer you:
People with completely different backgrounds and experiences work in our Service Center.
This diversity is what makes our team so wonderfully welcoming. Here, everyone can be who they are. And because we would like it to stay that way, we offer all our employees the same:
- Varied tasks and diverse topics
- A comprehensive induction program that teaches you everything you need to know for a successful start in customer service
- Ongoing training courses that are remunerated as working time
- Flexible working models – full-time, part-time, low-income earners
- A good location at Munich Ostbahnhof
- Work up to 40% remotely
- Starting salary EUR 29,900 per year (incl. 13th salary as a voluntary special payment), 10% increase after 12 months with appropriate qualifications
- Supplements for Sunday, public holiday and night work
- Attractive social benefits, for example 28 days of vacation, 13 salaries, capital-forming benefits or subsidies for a job ticket
- 2,000 EUR starting bonus*
- Opportunities for further development as a coach, specialist manager, team leader or in other departments
At ALLYSCA, you can look forward to a varied role in a human environment with a corporate background.
Our decision-making processes are short, our induction phases detailed. No matter what you have done so far – we will prepare you in detail for your task so that you are well equipped to start. We offer you a pleasant team and company atmosphere with flexible working time models and a modern workplace in the heart of Munich. At our location in Kustermannpark, you will also have access to good social benefits and discounts. This also includes a staff restaurant and a barista bar. We welcome applications from people with disabilities. If they are equally qualified, we give preference to them.
You should have the following qualifications: an open heart. And an open ear.
Your tasks:
A lot awaits you here – except boredom.
As the first point of contact, you will represent our customers, all of whom are well-known companies, with the following services:
- You will answer calls and deal with customer concerns by telephone and in writing. Acquisition is not one of your areas of responsibility.
- You create damage reports in the system and process them.
- You organize and coordinate first aid services, for example breakdown and towing assistance. You will also book hotels or rental cars.
- You correspond with customers, insurance companies and service providers.
Your knowledge:
Much more valuable than a seamless past is the ability to be in the now.
Resumes are therefore not so important to us. What matters is empathy, a willingness to learn and the following qualities:
- A friendly voice and enjoy dealing with people on the phone
- Very good written and spoken German
- A strong service orientation
- Willingness to work shifts and the flexibility to work weekends, holidays and nights
Desirable, but not absolutely necessary:
- Initial experience in telephone customer service.
- Previous commercial knowledge or initial experience in the assistance or insurance industry
- Secure IT knowledge of common office software
- Knowledge of English or European foreign languages
And it’s that easy to apply:
Short application via online form
Would you like to apply to ALLYSCA? You can submit your application online. With a Linkedin or XING profile, you can fill out the form even faster and transfer the data stored in your profile. Your online application to ALLYSCA takes about 5 minutes.
Or arrange your interview directly
Thanks to our quick application process, you can find the job that fits your life in no time at all. No CV or cover letter is required at first. We will introduce ourselves to you. By phone or in a video conference. Just the way you like it.
We would be delighted if you find a job at ALLYSCA that suits your life
In the ERGO job market you will find all vacancies at ALLYSCA. There is no application deadline. As long as a position is advertised online, you can apply at any time. Applications from people with disabilities are welcome and will be given preference if equally qualified.
Do you still have questions?
We are here for you. Monika Zapf HR Talent Acquisition & Employer Branding Talent Acquisition Manager Tel 0911 148 1428Monika.Zapf@ergo.de
*Notes on the starting premium:
If you apply directly, you will receive a one-off and voluntary bonus of € 2,000 within the first year if you are offered a full-time position. Offer does not apply to mini-job contracts and cannot be combined. The starting bonus is subject to social security contributions and tax and is valid until 31.12.2023.