4 Advantages for all sectors
Digital transformation opens up ways for companies to create customer-centric business models with greater process efficiency.
Rely on maximum customer loyalty through fresh concepts that meet the challenges of digitalization.
Customer loyalty
Many sectors are struggling with high customer acquisition costs.
Strong customer loyalty contributes significantly to the long-term success of a company. Reducing customer churn has a direct impact on cost reduction and contributes significantly to profitability. A sustainable improvement in customer loyalty can significantly increase a company’s profits over the years.
It is best to keep existing customers. This is how we make sure of it.
All measures
- High availability: Our 24/7 availability ensures customers have quick and easy access to support in any situation – a basis for trust and satisfaction.
- Fast response times: We ensure short processing times so that problems are solved efficiently and without delay.
- Individual advice from experts: Whether medical support, help with contractual matters or technical expertise – our specialists provide competent and targeted support.
- Empathetic support at the “moment of truth”: Our employees impress with their experience, expertise and empathy when it counts.
- Transparent exchange of information: We keep customers up to date with clear communication during case creation and processing.
- Comprehensive service portfolio: We offer extensive support, e.g. from mobility and card services to home help, garden maintenance or additional medical services that go beyond standard offers.
- Building trust through reliability: Our continuous availability and fast solutions create trust and strengthen customer loyalty.
- Proactive solution finding: We anticipate customer needs and offer solutions before problems escalate.
- Customer-centric processes: All processes are designed to process customer concerns quickly, unbureaucratically and satisfactorily.
- Efficient complaint management: We see complaints as an opportunity to regain trust, optimize processes and positively surprise customers.
- Optimize customer experience: Every interaction becomes a positive experience that strengthens loyalty in the long term.
- Flexible handling of additional services: We organize uncomplicated additional services such as domestic help or transport solutions – individually and customer-oriented.
Costs
Costs are rising continuously – whether for claims processing or customer service.
Rising costs lead to a discrepancy between income and expenditure. Companies cannot always pass on price developments directly to customers.
We reduce your costs. With 10 tried and tested measures.
All measures
- Fast solutions to problems: Our expertise ensures quick and precise solutions that prevent expensive repeat requests.
- Efficient claims processing and settlement: By processing and settling claims faster and more accurately, we reduce administrative costs and minimize downtime throughout the service chain.
- Optimized process design: Efficient processes in claims settlement and service organization reduce operating costs and increase quality.
- Automated processes: Digital solutions automate routine tasks, reduce personnel costs and minimize errors.
- Optimized customer support: Standardized processes and lean communication enable fast, efficient support and reduce costs.
- Scalable resources: Flexible staff deployment adapts to demand and avoids overtime and overloading your department.
- Specialists in a team: Technical specialists efficiently solve complex queries in areas such as accident, care and automotive technology.
- Contract management and network optimization: Strategic partnerships and contractual agreements with service providers reduce costs while maintaining high service quality.
- Efficient complaint management: Fast, proactive solutions reduce the effort and costs of complaints.
- Forward-looking controlling: Continuous process monitoring helps to identify efficiency potential and reduce costs on an ongoing basis.
Digitization
Customers’ expectations of digital services are now higher than ever.
Companies must not only be present on various channels, but also impress with efficient and automated processes. Human contact remains crucial – it’s all about digitalization that focuses on people and offers real added value.
We combine modern technology with personal service. This is how we achieve “human digitalization”.
All measures
- Digital breakdown assistance with a personal touch: customers can report domestic breakdowns completely digitally and benefit from seamless dark processing. A call option is available at any time for individual concerns, where recorded data is transferred directly.
- Track and trace for transparent support: real-time updates on breakdown and accident assistance give customers peace of mind by letting them know when and how support will arrive.
- Focus on people despite automation: We automate routine tasks to create capacity for personal service and increase customer satisfaction at the same time. We combine efficiency with empathy.
- Omni-channel presence for maximum proximity: Whether mobile, online or by phone – we are present on all channels to provide your customers with flexible and individual support.
- Seamless interface integration: We use bidirectional real-time interfaces to optimize the flow of information between all parties involved and thus improve service quality.
- Real-time information for smart decisions: Immediate access to up-to-date data enables quick and well-founded decisions that offer customers tangible added value.
- Scalable and flexible systems: Our digital solutions grow with your requirements and offer maximum flexibility to meet dynamic customer needs.
- Security and trust through compliance: The highest standards in data security and data protection create a trustworthy basis for digital processes.
Skills shortage
Finding and retaining qualified personnel is becoming increasingly difficult and costly.
Overworked employees lead to processing backlogs and impair service quality. By outsourcing to specialized partners, you can reduce personnel costs, relieve your internal departments and increase the flexibility and scalability of your processes. With our outsourcing offer, you gain access to specialists, increase your flexibility and reduce your fixed costs.
How to successfully master the challenges of the skills shortage.
All measures
- Efficient processes through digitalization: Smart automation, such as up to 100% dark processing, reduces personnel costs, minimizes errors and increases efficiency – without neglecting the human aspect.
- Relief for your departments: We take on workloads for claims or complex customer inquiries so that your teams can concentrate on strategic tasks.
- Flexibility during peak workloads: We flexibly adapt resources to seasonal fluctuations or unexpected events without you having to invest in recruiting or training.
- Reduction of fixed costs: Outsourcing allows you to convert fixed personnel costs into variable expenses, reduce collective wage agreements and increase your financial flexibility.
- Availability of experts: Our specialized experts offer targeted support that will satisfy your customers and retain them in the long term.
- Tested service provider network: We ensure access to reliable partners, from tradespeople to mobility providers, who act quickly and cost-effectively.
- Complete takeover of services: Whether it’s a vehicle cover letter, emergency assistance or claims processing – we take over end-to-end processes and ensure seamless workflows.
- Optimized customer interactions: Through streamlined processes and clear communication, we create fast, efficient solutions that take the pressure off both customers and employees.
- Seamless collaboration: With modern interfaces, we ensure smooth integration into your systems and support your teams with scalable solutions.
- Round-the-clock support: Whether it’s breakdown assistance, personal services or general support – we are always available to provide quick solutions.
Why ALLYSCA?
Quality provider
Reliable services that set standards.
Own, agile IT
Fast customization for individual requirements.
Strong network
Experience and expertise that will take you further.
Partner at eye level
Successful together through close and fair cooperation.