We keep your wheels turning - you concentrate on your core business
Protects the environment and your insurance premium.
Bicycles are the new cars. Your customers expect the same reliability and flexibility that they are used to from vehicles. This is exactly where we come in. Experienced, fast and cost-optimized.
This is how our expertise pays off for you:
- High initial solution rates – usually on the first call
- Up to 100% dark processing – automated processes for maximum efficiency and minimal administration
- Cost-effective pick-up solutions – flexible, economical and a perfect fit for every situation
- Top service quality at the decisive moment – we ensure that your company makes the best impression.
Your advantages
High customer satisfaction
More recommendations
Clear costs
Up to 100% dark processing
Complete outsourcing
Strong network
Safely in the saddle: with customer satisfaction and cost efficiency
Fast, reliable help and outstanding service ensure a customer experience that goes beyond the customer’s request. The long-term retention of your existing customers not only saves you costs, but also increases your efficiency.
Efficiency through expert knowledge
By having us as specialists at your side, you benefit from a quality-tested network and reduce your operating costs. Your advantage: Tailor-made solutions that both delight your customers and minimize your costs.
100% dark processing – efficiency at the next level
Thanks to state-of-the-art digital processes, our breakdown assistance can be completely automated. From the damage report to the solution: all steps are carried out quickly, efficiently and without manual effort. With this digitalization, we offer you a seamless and future-proof solution that takes service to a new level.
Strong arguments for your sales
Our assistance services are based on human expertise and over 35 years of experience in the mobility sector. The focus is on people – we make sure that your customers feel understood and well looked after, which creates lasting trust and strengthens customer loyalty.
All-round service that makes you mobile
Our experts are available around the clock and provide your customers with rapid assistance when and where they need it. This is how you create customer satisfaction and loyalty – and keep costs down at the same time.
First-class network for the best service
With one of the largest roadside assistance providers as a partner, we offer fast, reliable help. The highest standards of friendliness, competence and short waiting times ensure an all-round positive experience – and strengthen your brand in the long term.
Accident & care
Put your trust in the best: our accident assistance combines empathy and expert knowledge to get your customers back to everyday life quickly. Strengthen the emotional bond and reduce costs through targeted support.
Letter of protection
Turn crises into customer loyalty. We are the experts for cover letter services and offer tailor-made solutions for every claim, ensuring predictable costs and greater efficiency. Place your trust in our top quality and strengthen customer loyalty and service quality in the long term.
Digital roadside assistance
100% automated, 100% efficient. With fully digitalized breakdown assistance processes and dark processing, you can reduce costs and speed up workflows. This increases efficiency and service quality – without any IT effort on your part.
Embedded Insurance
Integrate insurance products seamlessly into your customers’ everyday lives and enhance the customer experience. Offer needs-based, automated solutions together with your partners. Our services optimize the customer journey and create added value.
Claims management
Claims processing as the key to customer loyalty. We take over your processes as a white label provider, optimize workflows and reduce costs. Maximize efficiency and customer satisfaction – claims become service.
Claims settlement
The number of claims is rising and backlogs are a burden on claims processing. We take over the entire claims settlement process and integrate seamlessly into your insurance company’s IT systems. In this way, we improve efficiency and increase customer satisfaction in the long term, while you concentrate on your core business.
Camper Assistance
If the adventure goes differently than planned, we offer 24-hour emergency assistance in the event of accidents or breakdowns. Comprehensive additional services strengthen your customers’ trust and ensure long-term customer loyalty.
Bicycle Assistance
Get on the road to success: offer individual support for city bikes, e-bikes or racing bikes. Our flexibly combinable services promote customer loyalty and take advantage of the growing demand in the bicycle market.
Tier Assistance
Increase customer loyalty and sales with our customized consulting and sales services for pet insurance. We support you in contract matters and thus create loyal customer relationships while you make the most of cross-selling potential.
House & Living
Shortage of skilled workers? No problem! Our network of service providers gives you immediate access to skilled workers 24/7. We solve customer problems quickly, reliably and at fair prices, even when qualified personnel are in short supply.