More mobility for your customers, loyalty for your business!
Breakdowns happen. What counts now is how you guarantee mobility.
Customers who receive immediate and uncomplicated support will remain loyal to you – even in a dynamic and highly competitive market. Join us in making the decisive moment the basis for strong customer loyalty.
This is how we strengthen customer loyalty:
- Round-the-clock availability: Immediate help, no matter when and where.
- Problems are usually solved on the first call: efficient support without detours.
- Fast response times: Less waiting time for maximum customer satisfaction.
- Transparency in the process: Clear communication strengthens the trust of your customers.
- Excellent service quality: the decisive competitive advantage at the “moment of truth”.
Your advantages
Scalable
Planning
Transparent
Costs
High customer loyalty and more recommendations
Relief
of your department
high
service quality
Up to 100% dark processing
Mobility guarantees – your solution for maximum customer loyalty and efficiency
Mobility services have been our classic and bestseller for 35 years. During this time, we have established ourselves as specialists with a network that goes beyond industry knowledge and experience. Through our participation in Assistance Partner, the digital market leader for breakdown and accident assistance, we offer a seamless, future-proof solution for the automotive and mobility industry.
Customer experience as the key to loyalty
With our tailor-made combination of fast assistance and excellent service, we not only create solutions in emergencies, but also shape the customer experience in a way that binds your customers to your company in the long term. The cost of retaining existing customers is significantly lower than acquiring new customers, which helps you to reduce your operating expenses in the long term.
Benefit from our expertise and a strong partner network
Our 24/7 service guarantees you and your customers fast response times and reliable assistance at all times. By outsourcing to us as experienced specialists with a quality-tested, cost-efficient service provider network, we offer you tailor-made solutions. In addition, we enable up to 100% dark processing through our digital breakdown service – for even more efficient processes and faster service provision.
Strong arguments for your sales
Whether it’s a breakdown or an accident – your customers receive fast, uncomplicated assistance around the clock. This gives them a feeling of security, no matter where they are.
Long-term satisfaction and loyalty
Constant protection against unexpected costs keeps your brand in people’s minds and binds customers in the long term. This not only strengthens trust, but also ensures a positive, lasting relationship.
Convenience through digital support
Many of our processes are automated when breakdown or accident assistance is requested, ensuring fast and efficient processing. In addition, your customers have the option of requesting roadside assistance themselves via a user-friendly web app – very simple and 100% dark processing. This means they can request help directly at any time.
Profitable for all
Mobility guarantees
Turn incidents into customer loyalty: our mobility and assistance services – from breakdown assistance to personalized services – guarantee predictable costs and efficient processes. This allows you to sustainably strengthen service quality and customer loyalty in your mobility brand.
After Sales
Strengthen your customer loyalty in after-sales: With our specialized teams and experienced experts, we offer mobility providers tailor-made solutions for optimum service quality and satisfied customers – throughout the entire vehicle life cycle.