Growth from challenges: Our claims settlement finds a way
More damage and fewer resources?
Claims settlement is often associated with major challenges. We support you in reducing costs and increasing customer satisfaction at the same time – efficiently, transparently and tailored precisely to your needs.
This is how we reduce costs:
- Flexible outsourcing options: Scalable solutions from complete outsourcing to selective support for peak demand.
- Efficient editing processes take the pressure off your department
- Optimized use of resources through targeted automation and process digitization
- Reduction of administrative costs and minimization of claims payments through fast, precise decisions
This is how we increase customer loyalty:
- Fast and transparent communication throughout the entire claims process
- Empathetic support and individual solutions for customer concerns
- Proactive information and regular status updates for greater customer loyalty
Your advantages
Costs always in view
Customer-oriented
Claims settlement
More
recommendations
Relief
of your department
High customer satisfaction
Strong network
Always in view: Costs and customer satisfaction
As the head of a claims department, you know how important it is to maintain a balance between fast, efficient processes and high customer satisfaction. You are often faced with the challenge of reducing costs while ensuring first-class claims handling. This is exactly where we come in.
Speed, transparency, processes, interfaces
Our solutions ensure fast, precise claims settlement and high process transparency. We use intelligent interface solutions to integrate data directly into your systems in real time – provided the corresponding volumes are available. This allows you to optimize your processes and save costs in the long term.
Experience, empathy, customer orientation
Our many years of experience and empathy for your customers’ needs ensure proactive and understanding communication. In this way, we not only increase efficiency, but also customer satisfaction – and reduce your costs at the same time.
Fast claims settlement – satisfaction included
For your customers, fast claims settlement means one thing above all: security and trust. Our efficient processes ensure that claims are processed quickly and easily. This increases customer satisfaction and strengthens loyalty to your company.
Always well informed, always an ear for the customer
Transparent communication means your customers always know how their claim is progressing. No long waiting times or uncertain answers – instead, clear information that provides security and the feeling of being in good hands.
Lower costs, more for the customer
Our efficient processes not only save time, but also costs. These savings can be passed on directly to your customers – creating real added value that makes your company stand out as particularly customer-friendly.
Accident & care
Put your trust in the best: our accident assistance combines empathy and expert knowledge to get your customers back to everyday life quickly. Strengthen the emotional bond and reduce costs through targeted support.
Letter of protection
Turn crises into customer loyalty. We are the experts for cover letter services and offer tailor-made solutions for every claim, ensuring predictable costs and greater efficiency. Place your trust in our top quality and strengthen customer loyalty and service quality in the long term.
Digital roadside assistance
100% automated, 100% efficient. With fully digitalized breakdown assistance processes and dark processing, you can reduce costs and speed up workflows. This increases efficiency and service quality – without any IT effort on your part.
Embedded Insurance
Integrate insurance products seamlessly into your customers’ everyday lives and enhance the customer experience. Offer needs-based, automated solutions together with your partners. Our services optimize the customer journey and create added value.
Claims management
Claims processing as the key to customer loyalty. We take over your processes as a white label provider, optimize workflows and reduce costs. Maximize efficiency and customer satisfaction – claims become service.
Claims settlement
The number of claims is rising and backlogs are a burden on claims processing. We take over the entire claims settlement process and integrate seamlessly into your insurance company’s IT systems. In this way, we improve efficiency and increase customer satisfaction in the long term, while you concentrate on your core business.
Camper Assistance
If the adventure goes differently than planned, we offer 24-hour emergency assistance in the event of accidents or breakdowns. Comprehensive additional services strengthen your customers’ trust and ensure long-term customer loyalty.
Bicycle Assistance
Get on the road to success: offer individual support for city bikes, e-bikes or racing bikes. Our flexibly combinable services promote customer loyalty and take advantage of the growing demand in the bicycle market.
Tier Assistance
Increase customer loyalty and sales with our customized consulting and sales services for pet insurance. We support you in contract matters and thus create loyal customer relationships while you make the most of cross-selling potential.
House & Living
Shortage of skilled workers? No problem! Our network of service providers gives you immediate access to skilled workers 24/7. We solve customer problems quickly, reliably and at fair prices, even when qualified personnel are in short supply.