Service is our home - your solution for greater customer loyalty and cost efficiency
Customer loyalty begins at home.
We guarantee the best service for your customers, even when there is a shortage of skilled workers: With experienced employees in our service centers and a strong local network, we ensure fast, professional help.
How we strengthen customer loyalty and reduce costs:
- Cost-effective services thanks to our own network: We use our nationwide network or the network of your choice
- Better prices through network control: Control in the insurer’s own or desired network means better prices and quality.
- Efficient claims settlement: Optimized processes for fast, cost-saving claims settlement.
- Damage prevention technology: Innovative tools that prevent or minimize damage.
Your advantages
Strong
network
More
customer satisfaction
Higher
customer loyalty
Discharge of the
claims department
Higher
recommendation
Sustainable
Cost reduction
Immediate help in emergencies – For quick solutions in everyday life
Whether it’s a faulty heating system, a lost key or an urgent plumbing emergency: emergencies can happen to anyone and require fast, reliable help. A quick call is all it takes and the right specialist is already on their way – routine, uncomplicated and cost-saving.
Claims management made easy – from claim notification to settlement
All you need to do is report the damage – we take care of the entire process, from organizing repairs to invoicing. This reduces effort and costs and increases customer satisfaction through optimized processes and attractive prices.
Smart value-added services for a new quality of service
Security begins at home: Our additional services such as hotel accommodation, child and pet care or smart technologies offer your customers security and comfort. We use preventive tools and efficient claims management to strengthen customer loyalty and reduce claims costs at the same time.
Strong arguments for your sales
A home protection letter gives your customers the certainty that help will be on hand quickly in an emergency. Whether it’s heating problems or a locksmith service – we provide qualified tradesmen immediately and reduce costs through our network. A simple phone call and the solution is on its way.
All-round carefree claims management
Our claims services take a noticeable burden off your customers: Once a claim has been reported, we take care of everything else – from coordinating repairs to complete invoicing. This allows you to offer your customers a hassle-free solution while saving time and administrative costs.
Additional services that convince customers
Home protection letters go beyond basic cover: with services such as temporary accommodation or smart home solutions, you increase the added value for your customers. These additional services improve the customer experience and ensure greater loyalty – a real advantage for your sales.
Accident & care
Put your trust in the best: our accident assistance combines empathy and expert knowledge to get your customers back to everyday life quickly. Strengthen the emotional bond and reduce costs through targeted support.
Letter of protection
Turn crises into customer loyalty. We are the experts for cover letter services and offer tailor-made solutions for every claim, ensuring predictable costs and greater efficiency. Place your trust in our top quality and strengthen customer loyalty and service quality in the long term.
Digital roadside assistance
100% automated, 100% efficient. With fully digitalized breakdown assistance processes and dark processing, you can reduce costs and speed up workflows. This increases efficiency and service quality – without any IT effort on your part.
Embedded Insurance
Integrate insurance products seamlessly into your customers’ everyday lives and enhance the customer experience. Offer needs-based, automated solutions together with your partners. Our services optimize the customer journey and create added value.
Claims management
Claims processing as the key to customer loyalty. We take over your processes as a white label provider, optimize workflows and reduce costs. Maximize efficiency and customer satisfaction – claims become service.
Claims settlement
The number of claims is rising and backlogs are a burden on claims processing. We take over the entire claims settlement process and integrate seamlessly into your insurance company’s IT systems. In this way, we improve efficiency and increase customer satisfaction in the long term, while you concentrate on your core business.
Camper Assistance
If the adventure goes differently than planned, we offer 24-hour emergency assistance in the event of accidents or breakdowns. Comprehensive additional services strengthen your customers’ trust and ensure long-term customer loyalty.
Bicycle Assistance
Get on the road to success: offer individual support for city bikes, e-bikes or racing bikes. Our flexibly combinable services promote customer loyalty and take advantage of the growing demand in the bicycle market.
Tier Assistance
Increase customer loyalty and sales with our customized consulting and sales services for pet insurance. We support you in contract matters and thus create loyal customer relationships while you make the most of cross-selling potential.
House & Living
Shortage of skilled workers? No problem! Our network of service providers gives you immediate access to skilled workers 24/7. We solve customer problems quickly, reliably and at fair prices, even when qualified personnel are in short supply.