Carefree on the road - and how you can use it to increase customer loyalty and sales.
Breakdowns happen. What counts now is customer loyalty.
Customers who experience fast and smooth assistance will remain loyal to you – even in a highly competitive market. Turn the “moment of truth” into long-term customer loyalty with us.
This is how we strengthen customer loyalty:
- Round-the-clock availability: reliable help, available at all times.
- Fast response times – minimized waiting time, maximum satisfaction
- Problems often solved on the first call
- Transparency in the process – clear communication creates trust
- Excellent service quality – a competitive advantage, especially at the crucial moment.
Your advantages
High
customer loyalty
Strong
network
More
recommendations
Up to 100% dark processing
Transparent
Costs
100%
Outsourcing
Customer experience as a competitive advantage
By combining fast, reliable assistance and first-class service, we create a customer experience that not only convinces in an emergency, but also retains your customers in the long term. This helps you to reduce costs – also by retaining existing customers, which is always much more cost-effective than acquiring new customers.
Best availability and first-time fix rates
With our 24/7 service, your customers receive competent immediate assistance at all times. Fast response times and clear communication create trust – even in difficult situations.
Save costs by outsourcing to specialists
By outsourcing to us as experienced specialists with a quality-tested, cost-efficient network of service providers, we offer tailor-made solutions. This means you not only benefit from our expertise, but also reduce your costs by retaining your existing customers and reducing operating expenses.
Strong arguments for your sales
Offer your customers a service experience that builds trust and secures long-term customer relationships.
Added value that convinces
With our help, you can turn the “moment of truth” into a rewarding opportunity for more sales.
High dark processing rate
Thanks to advanced technologies, you can achieve a high dark processing rate that enables fast, error-free processing without manual intervention.
Accident & care
Put your trust in the best: our accident assistance combines empathy and expert knowledge to get your customers back to everyday life quickly. Strengthen the emotional bond and reduce costs through targeted support.
Letter of protection
Turn crises into customer loyalty. We are the experts for cover letter services and offer tailor-made solutions for every claim, ensuring predictable costs and greater efficiency. Place your trust in our top quality and strengthen customer loyalty and service quality in the long term.
Digital roadside assistance
100% automated, 100% efficient. With fully digitalized breakdown assistance processes and dark processing, you can reduce costs and speed up workflows. This increases efficiency and service quality – without any IT effort on your part.
Embedded Insurance
Integrate insurance products seamlessly into your customers’ everyday lives and enhance the customer experience. Offer needs-based, automated solutions together with your partners. Our services optimize the customer journey and create added value.
Claims management
Claims processing as the key to customer loyalty. We take over your processes as a white label provider, optimize workflows and reduce costs. Maximize efficiency and customer satisfaction – claims become service.
Claims settlement
The number of claims is rising and backlogs are a burden on claims processing. We take over the entire claims settlement process and integrate seamlessly into your insurance company’s IT systems. In this way, we improve efficiency and increase customer satisfaction in the long term, while you concentrate on your core business.
Camper Assistance
If the adventure goes differently than planned, we offer 24-hour emergency assistance in the event of accidents or breakdowns. Comprehensive additional services strengthen your customers’ trust and ensure long-term customer loyalty.
Bicycle Assistance
Get on the road to success: offer individual support for city bikes, e-bikes or racing bikes. Our flexibly combinable services promote customer loyalty and take advantage of the growing demand in the bicycle market.
Tier Assistance
Increase customer loyalty and sales with our customized consulting and sales services for pet insurance. We support you in contract matters and thus create loyal customer relationships while you make the most of cross-selling potential.
House & Living
Shortage of skilled workers? No problem! Our network of service providers gives you immediate access to skilled workers 24/7. We solve customer problems quickly, reliably and at fair prices, even when qualified personnel are in short supply.