Accessibility

Scope:

These accessibility guidelines apply to all of ALLYSCA Assistance’s digital B2B2C offerings, in particular:

• Web-based self-service options (e.g., digital roadside assistance, online forms for submitting invoices or receipts, customer portals)
• Other web applications and online services operated by ALLYSCA Assistance

The level of accessibility may vary depending on the website or application. We are working to gradually bring all our digital offerings into compliance with the applicable legal requirements and technical standards (in particular the BFSG/BFSGV and WCAG 2.2 Level AA).

If a separate or supplementary accessibility statement is provided for individual applications or apps, you will find specific information there.

Legal Basis and Standards

Our digital services and self-service options are designed in accordance with the requirements of the Act on Strengthening Accessibility (BFSG) and the Ordinance on the Act on Strengthening Accessibility (BFSGV) for the implementation of Directive (EU) 2019/882. We are working to gradually meet these requirements—to the extent that they have not yet been fully implemented in individual cases.

We follow the Web Content Accessibility Guidelines (WCAG) for the technical and design aspects of accessibility. The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve digital accessibility for people with disabilities. They distinguish between three levels of conformance: A, AA, and AAA.

Our goal is to ensure that ALLYSCA Assistance’s websites and mobile applications are largely compliant with WCAG 2.2 Level AA. Content and features that do not yet fully meet WCAG requirements are being revised step by step—using user feedback, automated tests, and manual reviews. Where possible, new content is developed from the outset to be accessible and in accordance with WCAG 2.2 Level AA.

Accessible Design of Digital Self-Service Systems

ALLYSCA Assistance designs its digital offerings, particularly in areas such as:

• Home page and overviews of digital services,
• Digital roadside assistance (collection of data for damage or breakdown reports),
• Self-service options for submitting invoices or receipts
• as accessible as possible, so that our websites and mobile apps are easy for many users to access and use.

Among other things, we pay attention to:

• clear, easy-to-understand language,
• sufficient contrast and easily readable font sizes,
• logical structuring of the content (headings, lists, sections),
• user-friendly forms (e.g., clear field labels, easily recognizable error messages),
• Keyboard usability,
• Support for screen readers.
• Using Our Digital Self-Service Options

If, however, you are unable to use our digital self-service options—or can only use them to a limited extent—alternative ways to contact us are still available, such as by phone or in writing. You can find more information about this in our Contact section.

Feedback on Accessibility

Have you encountered a barrier? Please let us know so we can continue to improve our digital services. We welcome your feedback.

Here’s how to report a barrier:

Please tell us the specific page or application where you encountered the accessibility issue. To do so, copy the link from your browser’s address bar or describe the application (e.g., “digital roadside assistance,” “reimbursement form”).

Please briefly describe which feature, text, or service caused you difficulty.

Please send your feedback by email to: barriere.melden@allysca.de

Please use this email address exclusively for inquiries regarding “accessibility” and do not send any sensitive personal information related to your specific case or insurance coverage. Other contact options are available for questions regarding your individual case.

Please note that sending information via email may, in general, pose security risks. For information on the processing of personal data, please see our Privacy Policy.

State Market Surveillance Agency for the Accessibility of Products and Services

In Germany, the federal states are responsible for monitoring compliance with the Act on the Strengthening of Accessibility (BFSG). They have agreed in an intergovernmental treaty to centrally organize market surveillance with regard to the BFSG for all federal states.

Upon the entry into force of this inter-state agreement on September 26, 2025, the Joint State Market Surveillance Agency for the Accessibility of Products and Services (MLBF AöR)

Carl-Miller-Str. 6
39112 Magdeburg
Phone: 0391 567 6970
Email: kontakt@mlbf-barrierefrei.de

has begun its work. You may contact this office if you believe that products or services do not meet the legal requirements for accessibility.