We reduce your costs and increase your customers’ satisfaction at the same time.
This is how assistance works. For 35 years.
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Challenges such as rising costs, declining customer loyalty, a shortage of skilled workers and digitalization require smart solutions.
With ALLYSCA, you combine efficiency and added value. Discover how our mix of digitalization, assistance and customer service strengthens your market position.
Cost reduction
Rising costs due to higher demands, complex processes and new technologies?
Customer loyalty
Maximum profit through customer loyalty instead of high acquisition costs.
Digitization
Optimization through digitalization & automation - while remaining fully human.
Skills shortage
Reduce personnel costs and relieve your own customer service or claims department.
Our products
Solutions by industry
For insurers
With 35 years of experience, we are your strong assistance partner. We understand your customers and add value to your products – with state-of-the-art technology, dedicated employees, a strong network and in-depth insurance expertise.
For banks
Rely on our individual solutions and take your customer service to a new level. Whether card or concierge/VIP services – we strengthen your customer loyalty and give you a competitive advantage.
For automotive
Our assistance services offer more than just mobility! With our tailor-made services, we strengthen your brand and create inspiring customer experiences. Experience, innovation and efficiency for 35 years.
For all industries
Individualized customer approach is the key to success. We offer you personalized, cross-channel services that will strengthen your brand and inspire your customers.
The company
We can be human. Digitally too.
ALLYSCA Assistance, a wholly owned subsidiary of ERGO Group AG, has been your reliable partner for tailor-made assistance and service solutions for 35 years. Our expertise is aimed at companies in the insurance, financial and automotive sectors – and always at the people behind them. We create real added value around the clock, whether in insurance matters, in everyday life or in emergencies, and design every customer experience in such a way that it conveys trust and closeness.
Our strength is based on four simple principles: Listen, understand, organize and help. With well thought-out service concepts and lean processes, we help you to increase your sales and stand out in the market. This creates long-term customer loyalty and positive recommendations.
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Career
Everyday hero (M/F/D)
Helping customers, supporting team colleagues, solving problems. Welcome to the team!